Discover how Graphite is revolutionizing onboarding processes with a daring strategy known as 'onboarding roulette.'
Every day, one employee’s account is randomly deleted to test the platform's onboarding system and identify hidden bugs.
This process helps the team understand user struggles, ensuring a smoother experience for real customers.
At first, this approach frustrated employees, forcing them to restart while they worked on new features.
Over time, employees noticed fewer bugs and a hidden perspective on the onboarding process they previously overlooked.
By living through onboarding pain, the team develops greater empathy towards new users and their journeys.
While not every employee faces the wipe daily, each month brings the challenge, keeping the team sharp.
Graphite's approach mirrors Netflix’s 'Chaos Monkey,' which enhances resilience by simulating real-world challenges.
Some believe this strategy is extreme, while others appreciate its innovative edge in creating a stronger product.
In the end, Graphite's 'gamble' results in a stronger product, built from understanding the user's experience firsthand.
Sometimes, facing challenges head-on leads to the best improvements and innovations in products.
Explore more about AI and innovative practices at Graphite and see how they transform the digital landscape.
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